Terms and Conditions

In accordance with the provisions of article L 441-6 of the French Commercial Code, these general terms of sale are available at all times and systematically brought to the attention of every customer/user prior to placing an order. Accordingly, placing an order and ticking the box “I accept the terms and conditions” during the payment process constitutes the customer’s full and unconditional acceptance of these terms.

ARTICLE 1 – CONCEPT

1.1 “Wolf Gang” is a life-sized immersive game and immersive theatre concept owned by ALLIANCE NOCTURNE SARL. These general terms of sale apply to every contract for the use of a game room concluded between (1) any company within the ALLIANCE NOCTURNE SARL group and (2) the room’s users, hereinafter referred to as the “USERS”; whether they booked the room themselves or are part of the team of the person who made the booking, hereinafter referred to as the “BUYER”. 1.2 These terms apply regardless of the booking channel — through the ALLIANCE NOCTURNE SARL website, hereinafter referred to as the “WEBSITE”, or via ALLIANCE NOCTURNE SARL staff. 1.3 The play space made available to players is referred to as the “ROOM” and the rental contract as the “CONTRACT”. The game booked and paid for by the BUYER on the WEBSITE is referred to as a “GAME SESSION”. 1.4 ALLIANCE NOCTURNE SARL reserves the right to modify all or part of these general terms of sale and the content of its WEBSITE (http://www.wolfgangparis.com) at its sole discretion, at any time and without prior notice. 1.5 ALLIANCE NOCTURNE SARL’s general terms of sale are available on the WEBSITE and can be freely consulted on request at ALLIANCE NOCTURNE SARL’s reception.  

ARTICLE 2 – ROOM ALLOCATION AND USE

2.1 Under the game’s rules, ALLIANCE NOCTURNE SARL grants USERS the right to occupy the ROOM for a maximum of 90 (ninety) minutes. The sole purpose of occupying the ROOM is to take part in a game organised by ALLIANCE NOCTURNE SARL, played in teams of 8 to 12 people maximum. 2.2 USERS accept that time spent inside the ROOM is capped at 90 minutes, whether or not they have found every clue, solved every puzzle, identified every hidden character, or won. This is a core principle of the game. Conversely, USERS accept that the game may end before the 90 minutes have elapsed — in particular if they have found every clue, solved every puzzle, identified every hidden character or otherwise completed the game in under 90 minutes — without giving rise to any price adjustment or compensation. 2.3 Admission to the ROOM is only possible upon presentation of the booking confirmation email (sent to the BUYER shortly after payment) and a valid ID for the BUYER. 2.4 The game’s complexity prevents USERS under the age of 10 from participating. USERS under 16 must be accompanied by at least one adult. USERS aged 16 or over do not need to be accompanied. If there is any doubt about a USER’s age, ALLIANCE NOCTURNE SARL reserves the right to request a proof of identity. 2.5 USERS are required to keep the ROOM and all of its equipment (a non-exhaustive list: décor, furniture, electronics, accessories, and so on) in good condition and to use them as intended. By signing the CONTRACT, the USER acknowledges that any deliberate damage or damage caused by unauthorised handling of the room and its equipment will be re-invoiced. 2.6 USERS are also required to use the ROOM and its equipment in a way that does not cause or risk causing any harm to other USERS or to ALLIANCE NOCTURNE SARL’s premises and equipment. 2.7 Throughout their presence on ALLIANCE NOCTURNE SARL’s premises, USERS undertake to behave respectfully, to follow the rules, and to cooperate with ALLIANCE NOCTURNE SARL’s staff. ALLIANCE NOCTURNE SARL does not tolerate any form of violence — verbal or physical — or any form of harassment or intimidation toward its staff, and reserves the right to refuse access to anyone whose behaviour falls into those categories. ALLIANCE NOCTURNE SARL also reserves the right to refuse access to anyone under the influence of alcohol or drugs, as a safety measure for that person and those around them. In any of the cases listed above, refused access does not entitle the person concerned to any compensation or refund. Finally, USERS are required to wash their hands with the hand sanitiser or soap provided when entering our premises and before entering the booked game room. In any of the cases listed above, refused access does not entitle the person concerned to any compensation or refund. 2.8 Due to the nature of the game, no recording can be made inside the ROOM. The use of any video and/or audio recording device (including but not limited to mobile phones, cameras, GoPro, etc.) is strictly forbidden. USERS must place all recording devices in the lockers provided. Any use of such a device may cause the game to be stopped completely for the entire team, with no compensation or refund. 2.9 ALLIANCE NOCTURNE SARL expects USERS not to disclose the details of the game, directly or indirectly. Any partial or total disclosure would harm ALLIANCE NOCTURNE SARL’s commercial interests.  

ARTICLE 3 – PRICING

3.1 The prices charged by ALLIANCE NOCTURNE SARL are listed on the WEBSITE and displayed at ALLIANCE NOCTURNE SARL’s reception. They are quoted in euros (€), all taxes included (VAT), per person, for a ninety-minute SESSION. The per-person price depends on the number of players and the time of the session. Any additional service will be invoiced separately. ALLIANCE NOCTURNE SARL reserves the right to change its prices at any time. Special terms may apply — in particular for corporate bookings or groups of 1 to 12 players. Freely negotiated between the parties, these are detailed in article 5 of these Terms and Conditions.  

ARTICLE 4 – BOOKING

4.1 ROOM allocation is subject to a prior booking and payment. The booking is made by the BUYER on the ALLIANCE NOCTURNE SARL WEBSITE: http://www.wolfgangparis.com 4.2 All bookings are made through the WEBSITE based on the availability shown there. A booking is firm and final only upon receipt of the booking confirmation email, sent to the BUYER once payment is completed. 4.3 In exceptional cases, ALLIANCE NOCTURNE SARL staff may make a booking on behalf of the BUYER when the latter is unable to do so on the WEBSITE. In such cases the BUYER unconditionally accepts that this type of booking does not engage the liability of ALLIANCE NOCTURNE SARL or its staff, the staff acting solely as a data-entry operator following the BUYER’s instructions. The BUYER therefore waives any recourse arising from misuse, breach of confidentiality of their data, or fraudulent use of their account. Only credit-card payments are accepted on the WEBSITE. 4.4 If the BUYER is unable to pay by card, they may — subject to ALLIANCE NOCTURNE SARL’s approval — pay the amount in euros by credit card or cash at the ALLIANCE NOCTURNE SARL reception. 4.5 ALLIANCE NOCTURNE SARL has entrusted the management of its payment platform to a provider specialised in securing online transactions. That provider does not retain any data about the BUYER in its databases. 4.6 The WEBSITE is available in French, and an English version is forthcoming. In the event of a dispute, only the French version of the WEBSITE and of the terms and conditions can be invoked against ALLIANCE NOCTURNE SARL. A booking cannot be transferred or resold for commercial purposes. If a booking is transferred or resold in violation of this article, the holder will be refused access. 4.7 If USERS arrive late for a booked SESSION, ALLIANCE NOCTURNE SARL may decide whether or not to start the game. In any case, the ROOM must be vacated at the time scheduled in the initial booking. ALLIANCE NOCTURNE SARL reserves the right to refuse access to USERS who are 5 minutes late or more. Times are systematically reiterated in the confirmation emails sent by ALLIANCE NOCTURNE SARL. No reschedule, credit, or refund can be issued when a session is cancelled. 4.8 If fewer USERS show up for the GAME SESSION than originally planned in the booking, neither the BUYER nor the USERS can claim a refund for the price difference. 4.9 The maximum is 12 players (USERS) for the “Wolf Gang” room. ALLIANCE NOCTURNE SARL reserves the right to refuse access to USERS in excess of the number of players initially booked. Gift cards are valid for 18 months and must be used in one go on www.wolfgangparis.com by entering the code at checkout and topping up with your payment method if needed. Promo codes cannot be exchanged, resold, refunded (even partially), credited to a card or bank account, discounted, or exchanged for cash. Multiple codes cannot be used on a single online booking.    

ARTICLE 5 – PERSONAL DATA

5.1 The BUYER is responsible for the accuracy of the information entered into the online booking form on the WEBSITE. The information we collect about USERS may include: your name, email address, postal address, phone number and date of birth. Information relating to persons under 16 must be submitted with the consent of their legal guardian. 5.2 The BUYER who enters the contact details of other players / USERS (first and last names, phone numbers, email addresses) authorises ALLIANCE NOCTURNE SARL to send commercial information and offers to those persons. The BUYER and/or USER who enters phone contact details on ALLIANCE NOCTURNE SARL’s WEBSITE thereby agrees to be contacted by ALLIANCE NOCTURNE SARL by phone or SMS. By ticking the opt-in box on the WEBSITE, the BUYER agrees to receive commercial information and offers from ALLIANCE NOCTURNE SARL by email or mobile phone. 5.3 We retain personal data only for as long as necessary for the purposes for which we collected it — in particular to meet any legal or accounting requirement and any legal accountability obligation. Customer data is retained for the duration of the commercial relationship. This data may be retained for marketing purposes for up to 3 years after the end of the commercial relationship. 5.4 ALLIANCE NOCTURNE SARL undertakes not to share its USERS’ personal data with any company outside the ALLIANCE NOCTURNE SARL group. 5.5 ALLIANCE NOCTURNE SARL may share your email addresses, with no associated information, with review partners such as Trip Advisor.  

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1 In accordance with article 221-28 of the French Consumer Code, no booking can be cancelled or refunded except where the cancellation is made solely by ALLIANCE NOCTURNE SARL. In that case, the initial booking amount is refunded in full. 6.2 For promo codes, and in accordance with article L.221-18 of the French Consumer Code, in the case of a distance sale, the buyer has a 14-day right of withdrawal from receipt of the promo code. Since no return is required for electronic promo codes, no refund can be issued. For an on-site purchase at ALLIANCE NOCTURNE SARL, the buyer has a 3-day right of withdrawal from the date of purchase, without having to provide a reason or pay any penalty — with the exception of shipping and return costs, which remain the buyer’s responsibility in the case of a return by post. 6.3 Online bookings In accordance with article 121-21-8 of the French Consumer Code, the right of withdrawal does not apply to contracts for the provision of accommodation services (other than residential accommodation), transport of goods, vehicle rental, catering, or leisure activities to be provided on a specified date or period. Consequently, no booking can be cancelled or refunded except where the cancellation is made solely by ALLIANCE NOCTURNE SARL.  

ARTICLE 7 – SAFETY

7.1 The USER undertakes to follow all safety instructions provided to them — whether contractual, displayed on-site, given in an explanatory video, or delivered verbally by ALLIANCE NOCTURNE SARL staff. 7.2 Smoking inside the premises is strictly forbidden. 7.3 Each USER undertakes to read and follow the safety and fire-protection guidelines, as well as the location of emergency exits. These are clearly marked inside ALLIANCE NOCTURNE SARL’s premises. Accordingly, blocking emergency exits is strictly forbidden — they must remain clear at all times. USERS may use emergency exits only if the situation requires evacuation (e.g. fire). Any misuse or untimely opening of these exits by one or more USERS will result in re-invoicing of the costs caused by such misuse. 7.4 USERS are aware that they are strictly forbidden from bringing into the premises or the ROOM any items considered (1) physical hazards (explosive, flammable, oxidising, pressurised or liquefied gases, corrosive), (2) health hazards (toxic, skin-corrosive, irritant/sensitising, carcinogenic/teratogenic), or (3) hazardous to aquatic environments. 7.5 During periods when COVID-19 is spreading, a mask must be worn throughout the USER’s presence on the premises. However, USERS who wish to may play without a mask upon presentation of a valid health pass.

ARTICLE 8 – PHOTOS AND CAMERAS

8.1 Photos of each team of USERS may be taken before, after or during the game session. These photos may be used by ALLIANCE NOCTURNE SARL to feed its WEBSITE or its digital ecosystem (including but not limited to Facebook, Twitter, Instagram, TikTok, etc.). The same photos will be emailed to USERS within a reasonable timeframe after the game session. 8.2 ALLIANCE NOCTURNE SARL cannot be held responsible for any use of the photos by USERS and/or the BUYER. 8.3 Each ROOM is equipped with a video- and audio-monitoring system that allows ALLIANCE NOCTURNE SARL staff to follow the game session and assist USERS as needed. This system is purely operational and does not record USERS’ game SESSIONS — unless the USER specifically requests it as part of a souvenir service offered by ALLIANCE NOCTURNE SARL.  

ARTICLE 9 – APPLICABLE JURISDICTION

These terms and conditions, and any contract concluded incorporating them, are governed by French law and all disputes are subject to the exclusive jurisdiction of the French courts.